Accountable to: Manager – Customer Service
Salary Range: Upto 5-6 lpa
JOB SUMMARY: The position is responsible to make sure that the needs of their customers are being satisfied.
Your aim is to provide excellent customer service and to promote this idea throughout the organization.
Key Areas of Responsibilities:
1. Improve customer service experience, create engaged customer’s and facilitate organic growth
2. Take ownership of customer’s issue and follow problems through to resolution
3. Develop service procedures, policies and standards
4. Keep accurate records and document customer service actions and discussions
5. Analyze statistics and compile accurate reports
6. Mentor and develop customer service agents and nurture an environment where they can excel through
Encouragement and empowerment
7. Keep ahead of organization’s developments and apply best practices to areas of improvement
8. Control resources and utilize assets to achieve qualitative and quantitative targets
9. Maintain an orderly work flow according to priorities
10. Ability to think strategically and to lead
11. Excellent knowledge of management methods and techniques
12. Responsible for the entire task handled by Team Leader.
Education – Graduate